Terms & Conditions

1. Introduction

Welcome to Raiyaan Travel Ltd.

These Terms and Conditions govern your access to and use of our website, travel services, enquiries, bookings, tour packages and other services provided or arranged by Raiyaan Travel Ltd.

Our website is:

https://raiyaantravelltd.site/

By accessing our website, submitting an enquiry, requesting a quotation or making a booking with us, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.

If you do not agree with these Terms and Conditions, please do not use our website or booking services.

Last updated: 17 August 2026

2. About Raiyaan Travel Ltd

Raiyaan Travel Ltd provides and/or arranges travel-related services including tours, holiday packages, accommodation, activities, transportation and other travel services.

Depending on the booking, Raiyaan Travel Ltd may act as:

• the organiser or principal providing the travel service;
• an agent arranging a service supplied by a third-party provider; or
• an intermediary facilitating a booking between you and another travel supplier.

Where another company is responsible for providing a particular travel service, the relevant supplier’s terms and conditions may also apply.

Your booking confirmation or other booking documentation may identify the relevant supplier and applicable conditions.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• use the website fraudulently or unlawfully;
• interfere with the operation or security of the website;
• attempt to gain unauthorised access to our systems;
• introduce viruses, malware or other harmful technology;
• submit false, misleading or fraudulent information;
• reproduce website content without appropriate permission;
• use our website in a manner that infringes another person’s legal rights.

We may restrict or suspend access where we reasonably believe the website is being misused.

4. Travel Information and Availability

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, travel information can change frequently and may be affected by airlines, hotels, tour operators, transport providers, government authorities and other third parties.

Prices, itineraries, availability, departure times, accommodation, attractions and other travel information may therefore change before a booking is confirmed.

A service is not guaranteed until your booking has been accepted and confirmed.

If there is an obvious pricing or description error, we reserve the right to correct it before confirming the booking.

5. Prices and Quotations

Unless otherwise stated, quotations are based on the information and availability available at the time they are issued.

Prices may be affected by factors including:

• accommodation availability;
• transport costs;
• exchange rates;
• taxes and government charges;
• supplier pricing;
• seasonal pricing;
• number of travellers;
• optional activities;
• changes requested by the customer.

A quotation does not guarantee availability unless expressly stated.

The final amount payable will be confirmed before or during the booking process.

6. Booking Confirmation

A booking is considered confirmed when:

1. we have accepted your booking request;
2. any required deposit or payment has been received or authorised; and
3. we have issued a booking confirmation or equivalent confirmation.

You are responsible for checking your confirmation carefully.

You should immediately inform us if any information is incorrect, including:

• passenger names;
• travel dates;
• destination;
• accommodation;
• itinerary;
• passenger numbers;
• contact details.

Names supplied for airline or other travel reservations should match the traveller’s official travel documents where required.

7. Payments

Payment requirements, including deposits, instalments and final-payment deadlines, will be communicated during the booking process.

Depending on the service, payments may be processed by Raiyaan Travel Ltd or by an authorised third-party payment provider.

You agree to provide accurate payment and billing information.

A booking may be cancelled if required payment is not received by the stated deadline, subject to the applicable booking terms and your statutory rights.

Any applicable payment fees, currency conversion charges or additional charges will be disclosed where required.

8. Package Holidays and Statutory Rights

Certain combinations of travel services may constitute a package holiday or linked travel arrangement under applicable UK travel legislation.

Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply to your booking, you will receive the rights and protections required by those regulations. These can include information requirements, rights concerning significant changes or cancellation, responsibility for performance of package services and applicable insolvency protection.

Nothing in these Terms and Conditions is intended to remove or restrict rights that cannot legally be excluded.

Where flight-inclusive packages require applicable ATOL or other statutory protection, the relevant protection information should be provided with the booking documentation where applicable.

9. Cancellations by You

If you wish to cancel a booking, you should contact Raiyaan Travel Ltd as soon as possible.

Cancellation charges may apply depending on:

• the type of booking;
• the date of cancellation;
• supplier conditions;
• non-refundable services already purchased;
• airline or accommodation conditions;
• the package or service booked.

We will explain the applicable cancellation conditions associated with your booking.

Where statutory cancellation or refund rights apply, those rights will take priority over any conflicting provision in these Terms.

10. Changes Requested by You

If you request a change after your booking has been confirmed, we will make reasonable efforts to accommodate the request.

Changes may be subject to:

• availability;
• supplier approval;
• fare differences;
• amendment charges;
• additional accommodation or transport costs;
• administrative charges disclosed to you.

Some bookings may be non-changeable.

We will inform you of applicable costs before processing a requested change where reasonably possible.

11. Changes or Cancellations by Us or a Supplier

Travel arrangements may occasionally need to be changed because of operational requirements, supplier changes or events outside reasonable control.

If a significant change affects your confirmed booking, we will provide information about the available options and any rights that apply to your booking.

Where applicable package-travel legislation requires a refund, alternative arrangement or other remedy, Raiyaan Travel Ltd will comply with those legal obligations. UK government guidance confirms that package organisers have specific obligations concerning significant changes and certain refunds.

12. Passports, Visas and Entry Requirements

You are responsible for ensuring that you and all members of your party have appropriate travel documentation.

This may include:

• a valid passport;
• required visas;
• entry permits;
• transit visas;
• vaccination documentation;
• health certificates;
• immigration authorisations;
• other documents required by destination or transit countries.

Passport and visa requirements may vary according to nationality, destination and travel itinerary.

You should verify current requirements with the relevant government, embassy, consulate or other official authority before travelling.

13. Travel Advice

Travel conditions and entry requirements can change.

Customers should check current official government travel advice before departure and continue monitoring relevant updates.

Travel companies may take Foreign, Commonwealth & Development Office travel advice into account when making decisions concerning travel arrangements.

14. Travel Insurance

We strongly recommend purchasing suitable and comprehensive travel insurance as soon as your booking is confirmed.

Your insurance should be appropriate for your particular trip and may need to cover matters such as:

• medical treatment;
• emergency assistance;
• cancellation;
• missed departure;
• personal belongings;
• travel disruption;
• activities included in your itinerary;
• repatriation where appropriate.

Insurance policies vary, so you are responsible for checking the coverage and exclusions of your chosen policy.

UK government travel guidance also recommends obtaining appropriate travel insurance and checking that it provides the cover required for your trip.

15. Health and Fitness

You are responsible for considering whether you are medically and physically able to participate in your chosen trip or activities.

You should inform us before booking if you have accessibility requirements, medical conditions or other requirements that may materially affect your travel arrangements.

We will make reasonable efforts to assist with suitable arrangements but cannot guarantee that every destination, accommodation provider or activity can accommodate every requirement.

16. Behaviour and Safety

You are expected to behave responsibly and comply with reasonable instructions provided by tour guides, accommodation providers, transport operators, authorities and other travel-service providers.

You must not engage in behaviour that:

• threatens the safety of another person;
• causes significant disruption;
• damages property;
• breaches local law;
• places other travellers or service providers at unreasonable risk.

Serious misconduct may result in termination of a service where legally permitted.

You remain responsible for any loss or damage caused by your deliberate or negligent conduct.

17. Personal Belongings

You are responsible for taking reasonable care of your passports, money, luggage, electronic devices and other personal belongings.

Where loss or damage results from circumstances for which Raiyaan Travel Ltd is legally responsible, your applicable statutory and contractual rights remain unaffected.

Nothing in these Terms excludes liability where it would be unlawful to do so.

18. Third-Party Travel Providers

Some services may be supplied by independent businesses such as:

• airlines;
• hotels;
• tour operators;
• attraction operators;
• transfer companies;
• vehicle-rental companies;
• cruise operators;
• local guides;
• payment processors.

Where we act solely as an agent, the contract for that service may be between you and the relevant supplier.

However, where Raiyaan Travel Ltd is legally the organiser of a package, applicable law can make the organiser responsible for the performance of travel services included in that package even when those services are actually performed by third parties.

Accordingly, nothing in this section removes rights provided to you by applicable consumer or package-travel legislation.

19. Events Outside Reasonable Control

Travel services may be affected by events outside the reasonable control of Raiyaan Travel Ltd or its suppliers.

Examples may include:

• severe weather;
• natural disasters;
• government restrictions;
• strikes;
• civil unrest;
• terrorism or security incidents;
• epidemics or pandemics;
• border closures;
• transportation disruption;
• airspace restrictions;
• major infrastructure failure.

Our obligations and your available options in such circumstances will depend on the type of booking and applicable law.

Nothing in this section removes any statutory refund, cancellation or assistance rights that apply to your booking.

20. Intellectual Property

Unless otherwise stated, the content and branding on the Raiyaan Travel Ltd website, including text, graphics, logos, website design and original materials, belong to Raiyaan Travel Ltd or are used with appropriate permission.

You may not reproduce, distribute, commercially exploit or modify protected website materials without appropriate permission.

Third-party trademarks, photographs and content remain the property of their respective owners.

21. Reviews and User Content

If you submit a review, testimonial, photograph, comment or other content to us, you confirm that:

• you have the right to submit it;
• it does not infringe another person’s rights;
• it is not unlawful, threatening, defamatory, discriminatory or obscene;
• it does not intentionally contain false or misleading information.

Where you give us permission to publish user-generated content, you grant Raiyaan Travel Ltd a non-exclusive licence to display and use that content for the purpose for which it was submitted, subject to applicable privacy and intellectual-property rights.

We may remove inappropriate or unlawful content.

22. Website Accounts

If account functionality is available on our website, you are responsible for maintaining the confidentiality of your login information.

You must notify us if you reasonably believe your account has been accessed without permission.

You are responsible for ensuring information submitted through your account is accurate and current.

23. Privacy and Personal Information

Personal information collected through our website and booking services is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please review the Raiyaan Travel Ltd Privacy Policy for information about how personal information is collected, used, stored and shared.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms are not intended to exclude mandatory consumer protections or liability that cannot legally be excluded.

Subject to applicable law, Raiyaan Travel Ltd will not be responsible for losses that:

• were not reasonably foreseeable;
• were caused by information supplied incorrectly by the customer;
• resulted from the customer’s failure to comply with travel requirements;
• arose from circumstances for which Raiyaan Travel Ltd has no legal responsibility.

Consumer legislation can prevent businesses from contracting out of statutory rights or using unfair terms, so this limitation should be interpreted subject to those protections.

25. Complaints

We want to resolve problems as quickly as possible.

If you experience an issue during your trip, where practical you should report it promptly to the relevant supplier, tour representative or Raiyaan Travel Ltd so there is an opportunity to address it.

If the matter is not resolved, please contact us with:

• your full name;
• booking reference;
• travel dates;
• details of the issue;
• relevant supporting documents.

Email: info.raiyaantravelltd@gmail.com
Phone: +44 7848472005

You may also contact us through the Contact Us section of our website.

26. Website Links

Our website may contain links to websites operated by airlines, hotels, government authorities, payment providers and other third parties.

Those websites operate independently and may have their own terms, privacy policies and security practices.

Raiyaan Travel Ltd is not responsible for the general content or operation of independent websites merely because our website links to them.

27. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on our website with an updated revision date.

Changes will not remove statutory rights that already apply to confirmed bookings.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

29. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that may apply to you.

Nothing in this section is intended to deprive a consumer of rights that cannot legally be excluded.

30. Contact Raiyaan Travel Ltd

For questions regarding these Terms and Conditions, bookings or our travel services, please contact:

Raiyaan Travel Ltd

Address:
182-184 High Street North
East Ham
London
United Kingdom
E6 2JA

Phone: +44 7848472005

Email: info.raiyaantravelltd@gmail.com

Website: https://raiyaantravelltd.site/

Thank you for choosing Raiyaan Travel Ltd. We look forward to helping you plan your next journey.